Interview

Sanjay Arya: Moments that money can't buy

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June 3, 2020

For KFT, travel is more than a hobby or a business - it's a passion.

Over 20 years in the industry they’ve travelled the world and now share the best of what they’ve seen with their clients, making destinations into experiences.

Goa, India

Tell us a bit about yourself

I’ve been in this industry for 25 years now, and I’ve seen all the changes. We’ve gone from telex to fax to email and now WhatsApp for communication. I joined the industry due to my passion for travel.

I learned long ago there are no typical working days in this business. A day can include anything from meeting new partners to booking last-minute trips or planning extravagant retreats.

Bhutan

What trends are you seeing?

For a lot of clients, social media is a huge driving factor in planning their trips. While some clients want the perfect Instagram moment there is now also a trend of people who want to get away from the constant presence of social media.

What has luxury travel taught you?

The importance of caring for vulnerable ecosystems and communities and the way we can use luxury travel as a tool to protect and uplift them.

Glacier National Park, United States

What do you value most when you travel?

I need to be connected to home, both in terms of communications and having Indian food at least once a day.

What does luxury mean to you these days? Has this changed?

Luxury means different things to different people. To some it means a taste of home on the road, while to others it’s experiencing something few others have, and for yet others it can be as simple as a suite with a view.

Budapest, Hungary

How has technology changed your business?

Technology is a double-edged sword. While it has made it difficult in terms of OTA competition, it has also made it easier to manage our business and communications.

How have you adapted your offering to suit changing demands?

Our 'Member’s Only' wing offers discerning clients exclusive "money can’t buy" moments and experiences, while also focusing on value and transparency.

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